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Cheap Phones Master Class, 8 Common Questions and How to Answer Them
There really is no reason to overspend on a cell phone. People love good deals and in today’s advanced internet age, they no longer need to be locked into the limited resource of cell phone inventory. Hence, those who want to sell such phones venture to eBay, where sellers can connect with all the customers looking for good deals.
If you are an online marketer, you need to protect your reputation because you will face a lot of competition.
Sellers should be primarily concerned with maintaining a high DSR (Detailed Seller Rating) as it demonstrates past customer dealings with you.
A weak DSR makes customers less likely to buy from you. It’s that simple. So, you should put more emphasis on making customers happy with good customer service.
This will boost your reputation and improve your DSR ratings. How to achieve good customer service?
For example, shipping items quickly is one of the best ways to keep customers happy.
And, of course, it is advisable to deal only with good quality goods as this will reduce the number of complaints or dissatisfied customers.
You should be prepared to handle customer inquiries about cheap phones.
This can do wonders to improve perceptions of your business as a solid company to buy from.
What are some of these common questions and how can you find the answer? Here is a brief list:
Question 1: Will this cheap phone work with my….. phone number?
Solution: This problem is usually caused by the frequencies at which the phone operates and requires some foresight on your part.
Ask the customer to provide the specific name and plan of the network and then Google the name of that network with the word ‘frequency’ (eg AT&T frequency) call the network and provide them with the model number of the phone. It gives an answer almost immediately.
Question 2: Does the TV function work….?
Answer: It depends on the region of the buyer and the phone in question. First go back to the product description of the cheap mobile phone and see if it is an analog signal receiver or if it works on DVB-T, ATSC or ISDB-T.
Then google the frequency of the television signal in the consumer range of potential cheap mobiles. This reveals the answer.
Q3: Can I put iPhone apps on this phone?
Answer: If it’s not an iPhone then the answer is no. iPhone apps run on the iOS operating system just like Android apps run on Android and Windows APs run on Windows Mobile. However there are a large number of Java applications that have a good chance of working on all cheap mobiles that typically run on the Nucleus RTOS.
Question 4: Does it come with minutes/which contract does it work with?
Answer: No, it probably won’t come in minutes but you can use it with any network. If the phone you are listing is a cheap China mobile there is a good chance it will be unlocked and the customer will need to supply their own SIM.
It can really be marketed as a feature of the phone as it allows consumers to choose who they want to give their money to and doesn’t lock them into a contract with one phone provider.
Question 5; Does the phone have wifi?
Answer: The answer to this – like most answers – can be found in the phone’s instruction manual or in the online version of the manual found on the manufacturer’s website.
Question 6; How can I put my own ringtones on the phone?
Answer: These are the steps you should follow provided you have your own ringtones.
The first step is to get it onto the phone, which is done by connecting the phone to a computer with a USB cable or by taking a mini SD card or TF card and inserting it into a reader and then inserting it into their computer.
Once that’s done it should show up as an external drive and the customer should see a ‘Music’ folder where they can put the ringtone in question.
Files can be selected as ringtones once on the phone by going to the ‘Profile’ menu and selecting ‘Edit’ or by going to the ‘Settings’ menu and selecting Ringtone Settings.
Question 6: How do I put files on the phone?
Answer: Connect the phone to the computer with a USB cable or take a mini SD card or TF card and insert it into the reader and then insert it into their computer.
Once it’s done it should show up as an external drive
Question 7: How can I change the ringtone?
Answer: Go to the ‘Profile’ menu and select ‘Edit’ or go to the ‘Settings’ menu and select Ringtone Settings.
Question 8: How to make the battery last longer?
Answer: You want to take care of it as best you can. The easiest way to damage a battery is to expose it to moisture or extreme temperatures.
Also, frequent use of the battery can damage it. This means you may want to plug the phone into a wall socket whenever possible. And always keep the phone in a safe place – preferably an approved case.
Another way to keep phones running longer is to reduce the drain on the battery. There are a few ways to do that
* Reducing screen-on time with sleep function
* Switching off Bluetooth when not in use
* Switching off WiFi function when not in use
* Reducing overall screen brightness
Answering such questions effectively will help your ratings.
It is advisable to look at other sellers’ listings and see what positive and negative things customers have to say about them.
This will go a long way toward increasing your ability to reach the right conclusions about how to sell your phone through eBay and provide tremendous customer service while doing it.
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